Legal
Privacy policy
Last updated: November 2026
- Company
- Experio
- Privacy contact
- ae@experio.io
- Applies to
- United States
- Governing law
- CCPA/CPRA and applicable U.S. law
1. Introduction
This Privacy Policy explains how Experio collects, uses and protects information from users of our app and website in the United States. It describes your rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), and how to exercise them.
2. Information we collect
We collect account information (name, email, phone), usage preferences, precise geolocation (only when you allow it) and details of transactions completed in the app. We also collect device and browser data, such as IP address, device type and pages visited.
3. How we use information
We use your information to personalize recommendations, process bookings and payments, provide support, prevent fraud, and improve the app and the website. We do not sell your personal information and we do not share it for cross-context behavioral advertising.
4. Location data
Location is used to suggest nearby experiences and businesses. It requires your explicit permission and can be turned off at any time in your device settings. Core features such as search and booking still work with location off, using a city you choose.
5. Cookies and tracking
The website may use cookies and similar technologies for traffic analytics, performance and advertising measurement. You can manage cookies in your browser settings and, where available, through the consent controls shown on the site.
6. Sharing
We share personal information only with service providers that help us operate the platform (for example, payment processing and hosting), under contracts that limit their use of the data, or when required by law.
7. Security
We apply technical and organizational measures to protect personal information against unauthorized access, loss or alteration. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your rights
Depending on where you live, you may have the right to know what personal information we hold, to access it, to correct it, to delete it, to opt out of sharing, and to not be discriminated against for exercising these rights. To make a request, email us using the contact below.
9. Data deletion
You can request deletion of your personal information at any time using the contact below or the account deletion option in the app. We may retain certain records where the law requires it, for example for tax or fraud-prevention purposes.
10. Children
Experio is not directed to children under 13 and we do not knowingly collect personal information from them. If we learn that we have, we delete it.
11. Changes to this policy
We may update this policy from time to time. The date of the latest update is always shown on this page, and material changes will be communicated in the app or by email.
12. Contact
For privacy questions or requests, email ae@experio.io.