Legal
Terms of use
November 2026
1. What the platform does
These Terms govern your use of the Experio platform, which connects travelers to experiences and local businesses by location, allowing discovery, purchase and booking inside the app.
2. Accounts
To use the platform's features you must create an account with accurate, up-to-date information, and you are responsible for keeping your credentials safe.
3. Acceptable use
You agree to use the platform lawfully, respecting applicable law and the rights of others.
4. Traveler responsibilities
Travelers are responsible for the information they provide, for honoring their bookings and for paying for the experiences they book.
5. Business responsibilities
Businesses are responsible for the accuracy of their listings, for delivering the services offered and for honoring bookings and payments.
6. Bookings
Bookings are made inside the app and are recorded for both sides. A no-show may be charged according to the business's policy.
7. Payments
Payments are processed by the platform. Amounts, fees and payout timelines are shown at the time of the transaction.
8. Cancellations
Cancellation terms vary by experience and by business. The applicable rules are shown before you confirm a booking.
9. Refunds
Refunds follow the business's policy and applicable law. Specific cases are reviewed individually.
10. Content
You may not post illegal or offensive content, or content that infringes third-party rights. We may remove content that breaks these terms.
11. Intellectual property
Experio's trademarks, logos and platform content are protected by copyright and may not be used without permission.
12. Account suspension
We may suspend accounts that violate these Terms or applicable law.
13. Limitation of liability
The platform acts as an intermediary. We are not responsible for the services delivered directly by businesses.
14. Contact
Questions about these Terms can be sent to ae@experio.io.
15. Governing law
These Terms are governed by the laws of the United States and of the state in which Experio is registered, whose courts have jurisdiction over any dispute, without prejudice to consumer rights you may have where you live.